Originally Posted by
mikeyfly
As the third party, it is usually easier to deal with the complaint if you have one at the hotel? How did they respond to your issues?
I complained at the hotel at the time, who acknowledged my concerns. However, they were persistent that they couldn't offer any compensation due to the holiday being booked through BA.
The complaint is essentially that what was advertised by BA on their hotel selection page at the time of booking did not truly represent the quality of the actual hotel. Thus I feel that BA are in part responsible for mis-advertising the hotel, which was much worse than as advertised.