We've stayed 3 times over the past 18 months, the latest 7 nights at GW, and we have few issues with the service, with the exception that we'd be really happy if they allowed some substitutions in the room service American Breakfast set. We certainly do not find the decor dated, so I guess we're 90s type people. If I were to change anything it would be in some very hard product: a larger shower booth, more room around the vanity sinks, a larger closet, and mirror windows so they could remove some of the privacy latices. None of that is going to happen soon.

One upside (for us at least) of the loss of well-heeled clientele to the trendier competition is that is has put a lot of downward pressure on rates at PH. On our recent stay we paid 51K++ yen while seeing rates of 80K++ at Andaz. We'll be back at PH in Sep at a rate of 48K++. Unfortunately much of the appeal of PH for us is from Dia/Glob status: we love room service breakfast (contrary to some posts that is not a standard Dia/Glob perk at Tokyo Andaz) and being able to use a suite upgrade. All of that would of course be available to anyone for a price, but regrettably that price would be out of our budget.