Hi,
My father travelled from Delhi to London with Etihad Airlines on 15th May 2017 (EY229 and EY17). Upon arrival in London, we noticed that one of my check-in baggages is missing and informed the same to the authorities at the airport.
I am informed that bag is probably delayed and have been provided with File Reference LHREY***** to check the status. I have been checking the link (
www.etihad.com/baggageassistance) using the File Reference number since yesterday and do not have any information about the status of my baggage. Have also left a message for the airline on that with no response. I have tried reaching out to the 020 8750-9810 through the day with nobody even picking the call.
It seems that the baggage handling for Etihad at Heathrow is done by Cobalt Ground Services. Surprising that even Etihad Customer Care is not able to guide to the right number that can guide me in this regard. They forwarded me to a different agency who do not deal with Etihad baggage at Heathrow
Worst of all, this happened twice!!
Baggage Tag: EY******