Hmm. ALB could be either one. Generally medium airports and up are corporate, and only smaller airports and local offices are franchised, but it varies--SAN is actually a (large) franchise for Budget. Back when I had SABRE access, I could do a query and see, but I don't think there's a way to see it elsewhere. Not that it ultimately matters; was just curious. In general, I find it more likely to encounter this type of behavior at franchises, but corporate-run stores certainly aren't immune.

In my experience, the ones who consistently pull six figures are actually the kinds of people who are such naturally gifted relationship-builders that they establish a solid rapport with customers and end up making the customer want to buy the extra products. They're able to sell the benefits of the extra products so well that the customer feels like it's a good deal. The ones who lie/cheat/steal/con people into buying things often don't do as well. That's because the truly gifted salespeople can convince someone to willingly spend $100/more a day on an SUV or van, plus the $50/day for all the coverages plus a tank of gas (yes, I've seen that happen), whereas the people who try to sneak things into the contract are only ever going to be able to add small stuff like roadside assistance for $5/day or at most LDW for $20/day, and then it'll often get taken off on a later customer complaint anyway.