Originally Posted by
Dave Noble
Would you expect to (a) deny 4 passengers travel and pay $5400 - and likely have 4 empty seats if the connecting passengers were just a few minutes later to the gate or (b) rebook the 4 delayed passengers on a flight 1 hour later and pay zero compensation
Thanks...which in turn prompts the question: would QF (1) take into account P1 status or (2) not take into account P1, when faced with such a scenario.
If (1), then loyalty to QF at P1 level may have value to some;
If (2), then loyalty to QF at P1 level may be reasonably viewed as misplaced;
...given the published benefit for ("pro-")active facilitation to mitigate issues arising affecting P1s' travel.
QF may or may not include in their risk analysis potential loss of business (in the ball park of >AUD100,000 per year) when their actions drive may risk a "loyal" customer seeking competitor product and another or multiple frequent flyer loyalty programs...in this case save up to USD5400, but risk an ongoing USD300,000 worth of annual revenue and dissemination of negative feedback among the P1s' social and corporate peer group.