This was at ALB, standard airport location. I picked up at 6AM. The thought crossed my mind that this could have been a local rule, but the manager was clear and the offending agent seemed knowledgeable and relatively senior.

Thanks for the insight around the compensation structure - makes sense and I understand they have a business to run, front line agents are undeniably the best way to capture ancillary revenue. Seems like this was just someone who thought they could pull a fast one (and did, successfully). Maybe she's one of those pulling 6 figures - incredible. Thanks again