Originally Posted by
Clipper801
AC's system is incapable of handling hyphenated name. If your name is xxx-yyy, you must enter as xxxyyy in one word. However, your ID may be xxx-yyy and it could create an issue because technically, it does not match.
My wife's first name is hyphenated, and she's never had any problems domestically or internationally. (Problems keeping the hyphen in the system, yes, but no problems on identity match.) Not to mention that my middle initial is usually slapped on the end of my first name in an unexpected way. I expect every human along the way is trained to just handle these quirks.
I'd be interested on the full details on the nature of the problem here. Passenger gets through check-in (could be OLCI, I suppose) and security, and only gate agent starts to have problems? Weird.