Originally Posted by
mapleg
Liu said he's flown all over the world and has never had an experience like he did this weekend. "This is definitely the worst experience I've had."
Seems like he is not handling it well. Millions of passengers per day get to their destinations without issue, yet this is the story that makes then news.
And, I wish my lucky stars that something like that would be "the worst experience I've had".
Most other airlines would have handled it in a more apologetic manner such as booking him on the next scheduled flight (not "next available" flight a day or two later), complimentary upgrade to business class and a meal voucher if the wait for the next flight is over a meal time or let the passenger into the lounge to wait.
The AC agent can force confirm a seat even if the flight is full in the same way as upper tier Altitude members' guaranteed booking policy.