FlyerTalk Forums - View Single Post - FAQ: The Complete Newbie Guide/FAQ to the Air Canada Aeroplan Mini-RTW
Old May 14, 2017 | 7:14 pm
  #1508  
canadianhockey91
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15 Years on Site
 
Join Date: Apr 2009
Location: YVR
Programs: Air Canada-Aeroplan, NEXUS, E75K, Bonvoy Gold
Posts: 401
Originally Posted by Pseudo Nim
Should be fine.



What? No no no no of course that's not correct.
I am currently trying to book

JFK-icn-SYD STOP
SYD-BKK stop
BKK-ICN STOP-open JAW
HND-JFK

They are telling me I have to book the open jaw at the furthest destination which is garbage. Might there be another reason? Cuz I know you can do two stops same direction as I have booked that before. THanks!


EDIT:
I spoke with them regarding the terms and conditions "28.3. Intercontinental travel (travel between two continents): Two stopovers permitted in addition to the point of turnaround. One open jaw is permitted in lieu of one of the two stopovers."

I was told that the open jaw can only occur at the point of turnaround or the origin. I then asked the nice agent to let me speak with her supervisor who provided me his name and information. He was not the most professional in handling the situation as he stated it has been like this forever.

I brought my concerns up regarding the terminology stating that speaking and understanding English allows one to realize that "one open jaw is permitted in lieu of on of the two stopovers" can be interpreted as 1 stopover, 1 stopover w an open jaw, and 1 point of turnaround.

I was hoping someone here might know a bit more and be able to explain why either I am crazy or that this terminology in the terms and conditions is blatantly false and in my opinion cheating the customer out of a rightful booking.

Last edited by canadianhockey91; May 14, 2017 at 7:46 pm
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