Originally Posted by
bhrubin
P.S. Not outing a hotel usually means that the parameters you describe or you, yourself, are part of the problem. In this case, if it isn't a luxury hotel, I'd say you are part of the problem with outsized expectations for a concierge based on a very average room rate. If you want more personal service, you have to pay for it.
Ok, but since I basically quoted an email, I've pretty much named myself if this hotel reads forums for this kind of thing. I have an upcoming stay, not a stay that was passed. I don't want to be on the crap list for questioning something.
But ok, I'm the problem for not outing the hotel.