Your call...but if the hotel isn't a luxury hotel, this isn't the appropriate thread. Luxury hotels have very different expectations than other hotels. I'd say you are being unrealistic in wanting more from a concierge at a non-luxury hotel that isn't too pricey. Order the darn book express and be done with it already.

P.S. Not outing a hotel usually means that the parameters you describe or you, yourself, are part of the problem. In this case, if it isn't a luxury hotel, I'd say you are part of the problem with outsized expectations for a concierge based on a very average room rate. If you want more personal service, you have to pay for it.