I've never really used a concierge much in the past, so am very green, and so I fully admit I could be unreasonable.
My wife and I will be travelling to Scotland next weekend. There is a "self-guided" tour for the location we are visiting, but it requires an order of a book. They can send internationally, but with the time frame, we're concerned it won't get to us prior to departure.
My next thought was buy it and send to the hotel, but I have had issues with using our credit card and shipping to an out of country address(ship to US address, CDN address card), so I wasn't sure that would be an option.
The hotel we have a reservation with had emailed us 2-3 weeks ago asking if they could do anything for us. It was they who gave us the website for this book. So I replied asking if, due to the concerns I mentioned above, would it be possible for them to order, and charge it to our room? This was all done via email, and they have our credit card information, so there is no way they would be out the cost under circumstances(and it's10 GBP).
The reply I received read: "You are more than welcome to pay for the book online and use our Hotel address so it can be shipped on time for you to receive
address). There is a “contact us” section where you can send a short enquiry but there is also a contact number I have found through a google search if you wish to try that
phone number), (Mon-Friday 9am-5:30pm).
I hope this helps!"
Maybe I was making an unreasonable request, but something about the response just struck me negatively. I looked up some articles on concierges, and from what I have read, it doesn't strike me as too much, but....willing to hear thoughts.
(For the record, I have a asked a few questions, and have had one reservation made at the hotel restaurant in the emails that have been exchanged. I don't feel like I have been a overbearing requester to this point.)