Originally Posted by
m0hamed
I agree. I found the hotel extremely dated for the position it supposedly holds in the Hyatt chain.
I consider it way overrated.
The soft product, like most of Japan has good service but nothing exemplary. I would also prefer electronic room keys for security rather than a Tiffany keychain.
Back when it was new it was a groundbreaking hotel that inspired the design of all other hotels on the top of mixed use skyscrapers to follow. It was truly exceptional before it became dated. Its heyday lasted until around 2009~ 2010 due to the global economy and money-no-object guests shifting to newer hotels in more convenient locations.
It still will always have a special place in my heart, as I am sure many people who were lucky enough to experience it as its best would agree. Very fond memories.
I wouldn't worry about the keys re security. If a key is ever unaccounted for, I am sure that the engineer immediately replaces the lock core before the room is occupied by the next guest. This is Japan after all.