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Old May 14, 2017 | 2:43 am
  #68  
navylad
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Join Date: Oct 2015
Location: London, UK
Programs: BAEC GGL/GFl, HH Diamond, BW Diamond, Virgin Voyages Deep Blue Extra, Blue Peter Badge Holder
Posts: 3,953
Originally Posted by EtheT
As it happens in my case I found my way to BA but way of AA and no I did not sit there and wonder about the seat assignment at the time of booking. But thank you to whoever took the time to screenshot the BA blurb.

I clearly had expectations that were wholly unreasonable of them and apologise unreservedly to BA, I can only conclude that my confusion was the result of the treatment received on all other business or first class flights I have taken this year on other airlines* bent on making muddying the water for BA

BA are of course right the maths of the situation must work perfectly for them and their planning models must indicate that this is an entirely sustainable form of behaviour and they have nothing to worry about.

It's Sunday so this is the most charitable response that sprung to mind to draw a line under things to sooth those who read as BA apologists (no need to self identify and respond frothily to that, I can't help you with your Stockholm syndrome, sorry)

* excluding El Al, who of course inhabit their own special place in customer experience
Ignoring the insults (subtle or otherwise) which serve no purpose on here, if you feel that AA were unclear in their product description of the flight they sold you, I would recommend you contact AA to provide appropriate feedback in order that they can improve their advertisement; if this had been in the UK, I would recommend contacting the Advertising Standards Authority, one presumes there are similar advertising rules elsewhere.

I hope you enjoy the flight.

Last edited by navylad; May 14, 2017 at 6:35 am
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