Originally Posted by Ber2dca

If people don't like a feature of a company's product then an internet forum discussing the products of that company seems to me like the *perfect* place to leave feedback. People say "vote with your feet" and that's correct, but it's probably helpful if a company can find out *why* people vote with their feet.

In my line of work, I've been involved in turning customer feedback into product improvements. You certainly want to know what people don't like about your products, after all you're trying to create happy customers. (I assume/hope this is somehow somewhere a motivating factor in the airline industry too).

It's helpful for the company because it can improve the product (good companies don't arrogantly assume that because someone at one point decided to do things a certain way it has to stay that way forever) and it's helpful for customers who have a problem with a product that may keep them from buying it as much as they otherwise would.