Originally Posted by
Often1
... Dealing by Twitter, email or other indirect method is a terrible approach when you need interactive communications. That is accomplished by telephone or in person. Nothing else. ...
A bit OT but there was one time I was in flight and had no access to phone. LH's twitter team quickly responded to my questions. I consider that pretty interactive.
But I agree with
Often1 that it is best to talk to a person. I hope OP's problem get solved asap.