Originally Posted by
KeaneJohn
By way of compensation I'd expect a one way confirmed complimentary upgrade to CE on my next comparable flight to put me in the situation as if this hadn't happened.
The avios offered actually are sufficient for that on a route of this length - although it is of course subject to availability and not booking in the very cheapest fare bucket. So while I don't see 5k as generous, I don't think it's derisory either.