Originally Posted by Fiordland

Some other factors....

J D Power is a US organization doing a North American study. Exactly how is this done. 10% of the population in North America live in Canada where Air Canada is a dominant airline. I would expect it is difficult to do such a study with a mix of regional carriers (such as Air Canada, Alaska and Hawaiian).

Secondly AC is the only north American airline that has an brand within a brand that is operating a discount tour service with a distinct level of service. Oddly I find inflight service with Rouge great, the hard product in economy is the problem.

I would put AC on par with Alaska and Delta. United and American last. There are some weird US airlines like Southwest and Sprint that because of the routes they operate and how they sell there tickets I never get booked on.

Originally Posted by 24left

Just a reminder, this thread is not about the JD Power survey or the result of that survey. As I noted in my OP, there were already 2 threads on that topic.