Originally Posted by 24left

1. Air Canada customers overall are just as cheap as any other airline out there these days. I do not think it is a reflection of Air Canada but rather a reflection of the times we live in. In many parts of the world, there is great stress on mainline carriers because their regions are buzzing with often efficient and affordable LCCs.

The difference is that Canada is just not big enough (population base) to have these multiple options. And make no mistake, rouge is not a LCC to the flying public, only to the bottom line of Air Canada. They can spin that anyway they want.

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2. Do they have high expectations.....

Everyone does. People in Y who bought Tango expect to get to where they are going because they bought a ticket from Air Canada and assumed the ticket meant they would. People in J or PE expect the food and service which they were promised in the advertising and on AC's website.

Any other reason for not getting there (IRROPS, IDB/VDB, weather, whatever) is SOLELY on the shoulders of Air Canada. They sold the ticket. We here on FT and most FFs know this is not so cut and dried, that there are other issues like GDPs at the destination airport, or a computer problem that shuts down an airline for a few hours and so on.