Originally Posted by
msv777
As an EXP you shouldn't actually need the Pass. You get access to Fast Track at LHR as a One World Emerald - just show them your BP and you should be good to go.
Cheers.
This used to be a OWE benefit. Now, every time, I've tried, I've been turned down if I don't have the paper pass. On my last flight, I specifically asked the FA for the pass (I was in business). She said that she would find one. Closer to landing asked again,was assured it would be given. Final story, no pass. Was told to ask the FAs further in the cabin myself as I deplaned. (Try doing that as everyone is trying to depart!) No pass, was denied entry, quiet fume as I waited in the line.