While upgrades are not an overriding concern for me, I can see points I can agree with in most of the above post. The upgrade benefit verbiage was quite clearly and definitely changed in our 2004 benefit package mailed to each and every one of us. At the same time, the misleading verbiage remains on the web site. There have been many threads on this issue, so Marriott corporate can not duck this issue of the misleading discrepancy. They do lurk here and they lurk here often, so to continue to ignore this is IMHO wrong.

I have personally communicated for over a year now with several senior individuals in MR / SLC and others on a number issues, this being one of them. They are aware of the difference in verbiage and have indicated that the web site would be changed to reflect the language in our 2004 package. I should add that I have ALWAYS found these individuals to be very concerned about these issues, very responsive, and very concerned about providing excellent customer service that goes above and beyond. That being said, I truly believe they have attempted to have the language changed on the web site, but for what ever reason they have been unsuccessful in their efforts. Some one some where needs to fix this ASAP, for no other reason than the ill will created by leaving it intact.

As for as the request of Chris, while I disagree with the tone of the requests in some of the subsequent posts, I think it is a valid one in which we should expect an answer. He is a official representative of the company. Marriot was and is very aware these types of tough questions would be asked, as they had lurked on the other FT forums and knew that we could be a tough bunch to handle at times. I know this for a fact as I discussed it with them. One of the reasons it took so long to get a lurker, was that this and issues like it were discussed at length among Marriott management about who and how they wanted to answer them. (and to be sure they appointed someone of Chris’s ability to handle us)

With all that being said, I think we know what the policy is and I would ask that Chris work with the powers to be to get the web site changed as quickly as possible. I also very much agree that we would all do well to tone down the confrontational aspects of our posts. Lets give Chris a chance to find his way here and remember that in many cases he has to interact with other departments to obtain answers for us and that sometimes takes longer than we think it should.