I logged into my preferred account today and there was a new set of terms and conditions that it was asking me to accept. Item 27 involved DCC, included below. Although the language seems to refer to non-US renters in the U.S., I assume this also refers to US renters outside the U.S., because it is the only place this is mentioned. Anyway, I remember in the past going into my profile and unchecking a box that agrees to DCC. So I looked through my profile today and could not find that box. (I know that unchecking the box had been successful for me in the past.) In a current thread, another flyertalker mentioned the same thing.
http://www.flyertalk.com/forum/28241446-post10.html So I called Avis Customer Service and asked how I could enter into my profile an instruction not to perform “the conversion process” as outlined in the T&C. First the customer service agent told me that there was nothing currently in profile about this. When I pressed that I wanted to opt out of DCC as the T&C suggests, he took some time, but finally told me that the “new method” was to send an email to
[email protected]. I asked if I did this, would I receive a confirmation. He said that I would. So I have done so and will report back whether I get a response.
Here is the previous thread that mentioned the “box” that previously appeared in our profiles:
http://www.flyertalk.com/forum/avis-...argebacks.html
Here is the language in the Terms and Conditions that I was asked to agree with:
27.
CURRENCY CONVERSION
.If you use a credit or charge card that is issued by a financial institution outside of the United States and your charges are billed to us in a currency other than U.S. Dollars, the full amount of your charges will be converted to the card account’s billing currency by us unless you have instructed us not to perform the conversion process on your personal account profile or submitted a written request in advance to have the currency conversion performed by your card issuer. Our conversion will be based on a conversion rate published by Reuters and will incorporate a processing charge no higher than 3% applied to all amounts relating to the transaction. This charge will replace the currency conversion processing charge applied by your card issuer. You understand that your card issuer has a currency conversion process; that you have chosen not to use your card issuer’s currency conversion process; and that you will have no recourse against your card issuer with respect to any matter related to the currency conversion or disclosure thereof.