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​Inbound flights to Heathrow

If a customer has lost an item on an inbound flight to Heathrow, and the item has been found by the Omniserv cleaning team or a BA colleague, it will be logged and passed to the lost property office in Terminal 5. The office is managed by baggage services company Bagport and items are kept for 24 hours. After 24 hours, the item will be taken to the main lost property office in Terminal 3, which is managed by Bagport. Customers should allow 48 hours before contacting the office to track any items.

Outbound flights and other airports

For any items lost on outbound flights, or at any airport other than Heathrow, the customer should contact the BA colleagues at the airport concerned. If found, items are not returned to Heathrow.

Heathrow terminals

If an item has been lost in Terminals 3 or 5 and has been handed in or found by a colleague and not collected on the day, the item will be collected by Bagport and held in their Terminal 3 office. Again, please ask the customer to allow 48 hours before contacting the Bagport lost property office in Terminal 3.

An administration fee of between £5 and £20 (depending on the type of item) will be charged on collection to cover the costs of storage, registration and other admin. The Bagport website contains more information and can be accessed through ba.com.