My comments were directed towards LAN Chile (or LAN, as I believe it's now called). Used to be a superb airline, surpassing BA standards for professionalism and inflight comfort. This, however, was not my impression on the last 4 occasions I flew with them. Interestingly all of my earlier LAN trips were in Y, while these were all in J. Could it be than LAN just doesn't know how to work the J cabin properly?