Likewise in Tampa during an IRROPS. The young gate agent admirably maintained her composure as the couple ahead of me yelled profanities and threatened to file a complaint about her unless they got on the next available flight.

When I arrived at the counter I handed her my business card and suggested she have her superiors contact me if she needed someone to speak on her behalf. She thanked me and quietly said, "I don't like their chances of flying today" as she handed me a boarding pass for the next flight. It was not until the flight was called that I realized in was in J.