Originally Posted by
imverge
It really doesn't matter what circumstances were at the end of the day if you have a 15-year-old approaching an employee asking for help and they do nothing that's a disgrace.
And people please don't clap back saying AC didn't know how old he was, even if your argument is he didn't tell them... his DOB is on his PNR and he would have had to have his passport too.
In all fairness, in the photo in the news story liked in the OP, he does look older than 15. If the employee thought that he was just a garden variety stranded and unhappy passenger, he/she could have refused to do anything without looking at the PNR or passport. Of course, if that employee had also rebooked the flights or printed a new boarding pass, etc., then they should have noticed the age, although I don't know how apparent this would be in AC's IT systems.
ADDED: We don't know what the teen said or what he asked for when he approached the employees (apparently he tried at least twice) for help. If the employee assumed that the kid was an ordinary adult stranded passenger, would AC normally provide a hotel (or helps to book one at a distressed traveler rate) or meal vouchers? Do we know the reason for the original flight delay (which I assume was an AC operated flight from DEN)?