Originally Posted by
eponymous_coward
It's a bit hard to keep track of your story, as you keep revealing details that change it.
Based on the conversation you had with the customer service rep, I am not convinced she got what you were saying. You are best off escalating through your travel department. Has it been 4-6 weeks?
I agree, we'll follow up through our account rep and I'll update this thread.
Story is consistent:
20,000 EQM will not be credited for employer-targeted challenges, terms are incorrect. Only MVP status bump as per customer service representative.