Originally Posted by
alaskafasttrack
[MENTION=147986]eponymous_coward[/MENTION]; I sadly had 19,000 EQM prior to the bump and was supposed to get MVPG together with the other bonuses
These offers are targeted to bring in more business travelers from SEA companies. Thousands of employees purchased their flights on AS instead of other carriers because they thought the terms were accurate. It sounds like typos like these are uncommon for AS, so that's fine -- we'll just ask for the terms to be updated.
It's a bit hard to keep track of your story, as you keep revealing details that change it.
Based on the conversation you had with the customer service rep, I am not convinced she got what you were saying. You are best off escalating through your travel department. Has it been 4-6 weeks?