Before we start going "bamboozled" here and going OMG CALL THE ATTORNEY GENERAL WT!11F!!BBQ!!!1111!! (because you seem to be all OMG THIS IS FRAUD 1111!!!!! based on one interaction with customer service), has your status actually been upgraded to MVP, or not?

Is it possible the EQMs might not show online? Your AS rep seems to be telling you it won't show on your available balance. Might it not show at all? If you're actually an MVP now... seems like SOMEHOW they know you managed to fulfill terms, right?