Hi!
My employer has a deal with Alaska that gives a mileage boost for flying AS, but the airline is sketchily refusing to credit the miles. The details of the offer are:
https://www.alaskaair.com/content/de...spx?lid=vanity
Code:
Fly Earn
1 round trip 1,000 bonus miles
2 round trips MVP® status, plus a head start on MVP Gold*1
3 round trips 5,000 bonus miles
*1 After your second round trip, we'll award you 20,000 elite-qualifying miles. You won't be able to redeem those miles for flights, but they'll instantly give you MVP status, and put you halfway to MVP Gold status.
In actuality, after your second round trip they will bump you to MVP status, but do not credit the 20,000 EQMs to your account. So if you're trying to make MVP Gold, you still need to earn 40,000 EQM even with the promotion -- even though they state the offer "puts you halfway to MVP Gold".
Code:
"The 20,000 does not go to your available balance it is just the trigger that is applied to your tier status to post the MVP status to your account. The 1,000 and 5,000 go to your available balance."
In my mileage report, the 20,000 was not in the available balance as expected, but it didn't post to the elite qualifying miles counter. This is contrary to what the fine print reads:
Code:
"Eligible members ... will receive 1,000 bonus miles after flying two segments, 20,000 elite-qualifying miles after flying four segments, and 5,000 bonus miles after flying 6 segments"
Has anybody else gotten bamboozled by this? Is there any recourse or is this par for the course for AS?