My facebook post to Lufthansa:


Not pleased with Lufthansa at all. Booked a flight 8 months ago, selected my seats and paid additional for those seats. I find out today, 4 days before my flight that my seats were given away to other passengers and my wife and I were seated apart. Customer service representative and his supervisor said that the fine print of selecting seats and paying additional is that you pay for a window or aisle seat and not the actual row. Never have I heard this excuse before! I just wanted my original seats as I booked 8 months ago and all related e-mails showed my selected seats. To add insult to injury they mentioned that there are 2 seats in front of my original seats on hold until 48 hours before the flight. I asked for these seats to be released to me and they said "NO".....48 hours before my flight call and see if they are still available.
Poor customer service!!! I was not asking for anything beyond what I originally had paid for and was basically told to take what I was given.
I also e-mailed customer service for assistance with resolving this issue and received a general e-mail thanking me for my submission.
BEWARE WHEN PAYING FOR SEAT SELECTION, LUFTHANSA WILL SEAT YOU WHERE THEY LIKE AND YOU THE PAYING CUSTOMER MUST COMPLY. As a side note, I have flown international with all major airlines and have purchased seats each time and I have never been moved from the seats I had preselected.


LUFTHANASA Response:


Lufthansa Dear Jeff, I am very sorry to hear about the upset caused prior to your flight. The information provided by my colleagues in the Service Center is correct, not a specific seat is paid for, but the characteristic is has (e.g. leg space). I do not have access to the reservations system, but recommend that you please try to check in as soon as it becomes available. Should it not be possible to get the seats you would like, I recommend that you please address this also with the staff at the airport. If other passengers do not turn up for the flight, perhaps you can be re-seated. I hope that your journey will be an enjoyable one, next to your wife. /Ella


My Response:


I would like to thank you for confirming in your message above to other future travelers that Lufthansa really does not care about the satisfaction or flying experience of its customers. I am surprised that you did not even attempt to disguise your response as some poor attempt at resolving my issue. Thank you Lufthansa for showing us travelers exactly what you think of us.


NO RESPONSE ON LUFTHANSA FACEBOOK SINCE LAST POST!!!