FlyerTalk Forums - View Single Post - AA (specific) passport policy / policies (master thread)
Old May 9, 2017, 1:10 pm
  #86  
Helen F
 
Join Date: Apr 2002
Location: New York, NY
Posts: 14
So, is this an answer or a non-answer?
Documentation requirements for international travel can change frequently -- sometimes with little advance notice. Therefore, it is our policy -- and that of most other airlines -- that documentation requirements are the full responsibility of the traveler.

We do provide pertinent information as an accommodation; for the convenience of our customers, we subscribe to a sophisticated data base which provides up-to-date information on the entry requirements and regulations for nearly 200 countries. Since we are subject to government fines for carrying customers without proper documentation, we also use this data base to make decisions about whether or not to accept passengers for travel based on the documentation in their possession at the time of departure. Nonetheless, since there are many changes and a limitless number of variables, we do not accept the responsibility for expenses, delays, reroutings or other losses associated to inadequate documentation.
I've already written back, to see if they will confirm that the agent will abide by what the database reflects, and not by what the AA web site says.
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