7/May17 CX676 hydraulic system failure and consequences
CX676 TLV HKG returned to TLV after dumping fuel, due to hydraulic system loss. The captain was unclear if we lost one or two of the three systems, but said in the interests of safety he didn't want to proceed on a 9 hr flight after the loss.
Aircraft was A350-900, reg BHE I think.
Landing was normal although emergency vehicles on the ground were deployed "to check for possible hydraulic leak".
Captain was informative and clear throughout, keeping us informed.
After landing flaps and slats remained deployed, and were not retracted. Perhaps that indicates a dual failure?
The flight had previously been delayed 3 hours by a lightning strike on the incoming CX675, which caused damage to the skin of the aircraft. Photos were sent to Airbus who said the damage was inconsequential.
TLV is poorly organized for events like this, since there is no transit facility. Pax had to go collect bags, go through immigration, and then to line up at a check-in desk.
Being more experienced and without bags, I ran through immigration to the very small ticketing office of the local agents for CX upstairs, and got the last J seats on LY75 that evening for myself and my companions. Prior to that, I called CX/Marco Polo in HKG from the aircraft whilst taxiing, but they said the flight was locked and they couldn't help.
All in all, I managed to recover from the IRROPS. Most of the pax were less lucky. Note that the local handling agents had no clue about marco polo or status or anything, it was first come first served, and no protection for anyone, except for 2 pax who contacted their travel agents who did it for them, but on new reservations. They were told that CX would fix it up later - I wonder what will happen to them.
Now the website won't let me check in for the return flight, and shows the outbound flight a few days ago as eligible for check-in. - Strange.
Also, will I get MP credit for the diverted flight? (I need it the points). Should I contact them pro-actively about it? Does anyone have experience of CX handling of credit for interrupted/diverted flights?