Originally Posted by bocastephen

A more important investment is technology and tools - another area where United falls dramatically behind Delta. Why not equip employees with more advanced and useful tools to help them do their jobs and deliver on these new service promises? Isn't that a more useful investment in "people"?

Originally Posted by porciuscato

When a company has major, major service problems, any sort of trivial and diversionary changes (like uniforms and livery) begs the question: "why don't you take care of the really big problems that matter first?" It suggests that the company either lacks focus or is opting for show rather than substance.

If employee appearances are truly a concern, the money would be better spent on free gym and weight-watcher memberships. That would probably enhance safety too.