Originally Posted by Often1

This stuff adds up. The OP in this particular thread got $600 in fees waived and then got upset when he could not get another $600 waived. That is a total of $1,200 in breaks (poor pun) sought.

If people could just get their change fees waived, why on earth would anyone pay for flexible tickets?

Nobody is sitting anywhere looking at every PNR. UA simply has its software set up to flag PNR's with change fees waived where there is no code for a specific reason.

AA has simply removed front-line agents' discretion to undertake many tasks. Maybe that is next here.