Originally Posted by
jordyn
I'd think that if you could confirm that AA's own systems were saying that the upgrade you'd (a) have a better argument than using a third party website, and (b) could try calling into web services and asking why the website is showing availability when the reservations agents say there's none. Maybe that would result in a different outcome.
A fellow EXP forum member was very kind to offer to check, and confirmed that SWU are availables exactly as shown by Expert Flyer. Many thanks.
I'll call again with this valuable information. Not sure it will help though ...