SO a few weeks ago I was flying from KUL to LHR, in J. The flight ended up being around 13hrs delayed (was due to arrive at 0535hrs), with some really poor communication to business class passengers (got sent to gate room twice and no announcements about the delays there - only found out from listening over the balcony to the PA for economy passengers downstairs). Ended up having to sleep in the lounge overnight!

Anyway... I digress... I had another flight, made entirely separately with BA leaving LHR that evening (1820hrs), which I realised that there was no way for me to make when they announced the (12hr, which turned into 12hr 50min) delay. I spoke to the member of staff in the gate room and explained my situation and he told me, twice, that there was nothing they could do to help... So off I went back to the lounge as directed and made the relevant changes to my BA flight (at quite an unreasonable cost, but there we go)! Throughout this I'd been chatting to another guy who was in exactly the same position as me who was flying up to Scotland - moments after I'd paid for my BA changes he came rushing up to me telling me that a member of staff had arrived at the front of hte lounge and was saying she could change his BA flight free of charge to the following day... I went up to speak to her, explained my situation and she said yes, she would be able to change my flight even though it was a different PNR and booked completely separately to my Malaysia AIrlines flights - it was too late by this point as I'd already paid.

So, I complained to Malaysia Airlines that due to their long delay (it was a technical fault requiring a part to be changed) and being told incorrect information by their staff (ie, their staff at the gate were poorly trained and the lady who specialised in disruption was the only one who knew my flight could be changed) along with the fact that they managed the communication absolutely terribly throughout I was out of pocket quite a bit and would like some form of compensation...

Customer Service have replied to me saying that no, they couldn't have changed my flights as they were a different PNR (although as I said, the sottish bloke DID have his flights changed and I saw his confirmation print outs of this) and that as a gesture of good will they will give me 3000 enrich points if I open an account. As an AA Platinum member there's clearly no reason why I'd want 3000 enrich points, so that's completely worthless to me as far as I can tell.

Can anyone give any advice on what I should go back to them with?

It's really frustrating because if they'd have been even a little bit proactive with customer service when the delay happened then the situation would never have arisen and instead I'd likely have been singing their praises about how well they dealt with it (sorting out my other fights etc). I've flown quite a few times with MH in J before and always really liked the product and service from the crew but this has obviously put me off a lot now!