FlyerTalk Forums - View Single Post - High number of complaints on Singapore Airlines new Premium Economy product
Old May 5, 2017 | 12:41 am
  #50  
libertyuk
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I flew SQ PE for the first time a couple of days ago LHR-SIN on the A380 and so I have a mixed response (I've flown SQ Y and C), as I've flown PE regularly on NZ, QF, CX, BA and VS.

Seating - Having a legrest is a positive, because most do not have it (NZ does on its latest product), but the footrest is of minor interest. Seat pitch is fairly average, was only good at the bulkhead (which I was able to use after takeoff as the cabin was only 20% full). Recline was barely adequate, but what I did like was the plentiful power supplies and the way storage had been arranged.

Sharing Y bathrooms is definitely a negative, but SQ shares this with both CX and BA. QF, NZ and VS all have dedicated bathrooms (although the latter varies by aircraft). To be fair, the availability of amenities in the SQ Y bathrooms partly makes up for this.

I did Book the Cook and was glad that I did, because everything else was very "economy". As pointed out, NZ PE catering is very much business-light, QF likewise. CX and VS are more "mid range", clearly better than Y in both, but not up with their business products. BA uses business main meal choices in PE for the first meal, but not the second, so is perhaps aligned with CX/VS in its own way (beverage selection identical to Y though).

The PE amenity kits were almost pointless. I like to have an eyemask, socks and earplugs, but only socks and a toothbrush (which I can get from the Y bathroom anyway) is poor compared to every other airline in PE (I take my own eyemask and plugs anyway, but still).

My conclusion is that SQ PE is not compelling. My most frequent travel is Europe-Australia/NZ (about 5-6 times a year), and this product (plus the shabby KrisFlyer Gold lounge at SIN), means I'd rather go on NZ, QF, CX or even BA depending on the price. It's a shame, because I really like SQ more generally, I prefer it to all of those airlines in C and Y.

Greater seat pitch, slightly greater recline, better quality catering and install showers in the Krisflyer Gold lounge, and I might be convinced otherwise.
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