Originally Posted by Sydny
After writing to the CEO of Air NZ explaining my dismay, he eventually wrote back apologizing for the inconvenience, and offered my money back.
As a side note to this scenario, I'm 60 years old, love traveling, and don't expect anything special or dramatic in my life. But, with this latest travel experience, do you have any thoughts about the CEO's offer, or should I just grab it and run? Thank you for your input.
I'm also sorry to read about this experience, which sounds like it was truly awful for you.
If I've understood you correctly, the offer is coming from Air New Zealand, and is for a complete refund of the price you paid for the ticket in addition to the apology that you've had from the CEO? If that's right, then (IMHO) it sounds like a fair offer. It feels like it's been pitched at the correct level - generous and magnanimous without either being condescending or excessive. I would be surprised if, having made such an offer, the airline then started playing silly games over the the price you paid - they must know that you can demonstrate how much you paid the broker for the ticket.