Originally Posted by KPhill

I showed up at Newark airport recently (the day before the Dr. Dao incident) on a Saturday morning for a family trip to Mexico with my wife and three little kids in tow.

We were about 70 minutes ahead of the flight, 60 minute check-in cutoff.

Kiosk asked if we wanted to volunteer our seats. I clicked on "no". An agent came by and asked if we wanted help checking in and feeling a bit lazy, I said "yes" to avoid having to put the passport info in on multiple record locators.

She started to check us in on her computer. We received a single boarding pass and three bags (of our five total) were checked. Then some time went by as the agent appeared to be entering in the passport information to her computer. She then walked away and came back with a supervisor, who informed us that we had missed our flight, since they could not print the remaining boarding passes because we were now inside of the 60 minute cutoff.

Protestations went nowhere. They wouldn't budge. Supervisor offered to rebook us three days later on the "next available flight". Flight was delayed while they pulled our bags off.

I was a bit dumbfounded. Have been in situations where the counter agent refused to print a boarding pass inside of cutoff time but this was a new one for me.

Anyone else with this type of bizarre experience where agent/supervisor refuses to complete check-in even though the check-in process was clearly started prior to the cutoff time?