Hello,

Thank you for answering. Please do not forget to let me know what happens. I am sincerely curious. If it ends up with just a paltry sum, let me know.
I always have appreciated flying with Air NZ although I fly more with QF at present.

I am confused: the CEO, is he from Air NZ or the broker?

Don't be surprised, some brokers don't deal in FC tickets at all. Some cater only to the "masses".

I wish you luck and I'll keep fingers crossed.