Originally Posted by
183creston
I had a hotel manager and his 2 underlings do something at what I'd consider to be a flagship property In a major city that is so astonishingly bad I believe the CEO would be overcome with labor pains if he was watching in real time. Unfortunately for Marriott this thing that happened was a proximate cause to an enormity of bad events and legal liability and millions of dollars in a suit. Fortunately for Marriott, I am a loyal customer and I'd rather use this as an opportunity to work out a deal for some free rooms and to get Marriott to adopt some ideas I have that I am certain will help the brand. Hoping someone from my favorite company or one of the more established forum folk can PM me an email address. I consider Marriott to be family and I don't believe in suing my family. Thank u good friends
You are being incredibly naive or are perhaps thinking everyone here is. If what you describe so vaguely is truly worthy of a response from the CEO of a global corporation, we'd have seen it on TV already.
I'm not saying its not a legitimate complaint, just that an email to the big man (or woman) will not get the response you seem to assume it will. You are best off calling customer service and describing what you saw/experienced and following it up with a fact-based letter.
Good luck.