Originally Posted by
rabid_engineer
Well, they have someone who understands customer service. I made a comment on twitter and within a few minutes, someone contacted me and within an hour my stay was credited and all my points were awarded. Still won't stay at a BW again, but there is a tip for you. If you have a bad experience, try complaining on twitter.
I'd say you got lucky - I had a problem with their customer service and tweeted. They asked me to move to DirectMessage. Once I did, there was no more response - at all, despite following up again with them.
They just want to get people off public tweets to minimize negative publicity, then ignore the issue. I'd say your case was an exception... the customer service is deplorable...