Originally Posted by
offerendum
At an Aman! Four Seasons is another (much more basic) world
Sure, I get it. I've stayed at more than a few. Nonetheless, personally, I wouldn't get bent out of shape over someone asking me my room number.
Originally Posted by
nmuva98
Aman's are supposed to be like staying at a private home, in which the staff are your family. Hence they know who are you and can then deliver proactive service that anticipates your needs.
I guess I just never thought to treat my family as staff. As always, YMMV.
Originally Posted by
nmuva98
But just to be clear, it was 3 things:
1) The complete and utter lack of the original Aman ethos
2) The outdated and weak hard product
3) General apathy and lack of service recovery regarding point 1
I can absolutely agree with you on Point 2 - like
bhrubin and others have said, it's why I refuse to stay there.
Look, I understand the frustration(s) many have with the "New Aman" vs the "Old Aman", and how service levels do seem to be falling/regressing to the mean.
And, when I stay at one, I do appreciate the convenience of never having to sign for things, etc etc.
I just truly could not believe that alone would wind someone up so much. The hard product would be a FAR bigger issue for me.
But then again, I've never had the scales *on* my eyes regarding Aman, so have never had to deal with the aftermath of them falling off.