Originally Posted by CDKing

Positive experience today with VX, flight delayed where connection was impossible, received call from PDX OPS to proactively attempt rebook on AS. First time I've experienced that.

Negative experience part was having to call reservations to cancel and attempt to get a refund since compounding the rebooking in additional to previous schedule change delaying me a whole day. They refused to refund (that was after holds to talk to supervisors since the agents are not empowered). Took the travel bank for now and sent complaint to DOT.

As stated many times before call center useless, front line airport are great. Since my three next itins are screwed up so going straight to DOT and bypassing the useless call center.