Flew London Heathrow to Vienna. Wow, who is running this company? In over 30 years of flying I've never seen an airline deteriorate so quickly as British Airways has recently. I can accept that I now have to pay extra if I want to check in a bag, but to sit on a 'full-service' airline for over 2 hours without so much as a complimentary cup of water, really? Did I miss something, have they lowered their prices? No, they just want suckers like me to pay more for something that was (and still is at their prices) included in the fare. BA now offers all food and drinks for purchase but the service was so slow and by the time we'd almost reached our destination there was a bit of an argument with a passenger who'd ordered a hot sandwich, but because the payment machine wasn't working, they took the food back to the galley and left the passenger without. The atmosphere was pretty grim, it's been a few years since I've experienced such a miserable economy flight. That was probably Ryanair but they've really raised their game. British Airways was a great carrier, even a year or so back, but now it's really overpriced rubbish, and they don't make me feel welcome anymore. There are so many other options in Europe.

London Heathrow to Edinburgh. Almost hilarious had I not just been handed my debit card back when the plane was advised to put their tray tables back in the upright position. I was in row 12 the first 7 were business class. I was the last to be offered food or a drink. I had the sandwich and wine when I got home. It would have been easier to buy the sandwich (bigger choice at M&S) at Edinburgh airport. The budget airlines could show British Airways how to do a proper operation. The remaining 10 or so rows go no apology and nothing to eat or drink. BA could not even be the acronym for budget airline. Absolutely useless.