Originally Posted by
chrisl137
My GF is flying YOW-YYZ-LAX and got stuck in something AC called a "planned delay" and missed the YYZ-LAX connection. They sat in the plane for 2 hours before taking off, then got stuck in a holding pattern before landing, then were prevented from deplaning due to another flight deplaning. They're denying her hotel because they said it's a "planned delay program". They didn't say anything about delays before departing YOW.
Are there any Canadian rules she can appeal to to at least get them to provide a hotel? It sounds like it was within the control of AC. Ideal would be to get them to put her on another airline and get to LAX with another connection if necessary, if there's any rules she can appeal to to force that.
What are/were her exact flight and travel dates. Hard to tell from your post.
Not sure what a "planned delay program" is but the is a GDP - Ground Delay Program (similar to the current one at LAX with runway construction)
See this thread
http://www.flyertalk.com/forum/air-c...-7-2017-a.html
Now, if your GF did not know about the AC Travel alerts and if they were posted on the AC website for the date she was travelling - which would allow changes as detailed, I am not sure what else to offer
AC Travle Alerts page
https://www.aircanada.com/ca/en/aco/...l-outlook.html
IMHO:
I would really hate to think that AC staff are now punishing customers with departure delays, flight delays and then sitting on the ground, all while claiming a program for runway construction is something they weren't aware of, and thus are not responsible for getting a customer to their destination or provide compensation for the delay.
This of course will open that debate "people who fly should take the responsibility to constantly check the airline website to see if there is any change or delay to their flight" (eg. register for notifications, check travel alerts)
Feel free to continue the argument in the main thread