Originally Posted by
petetobin
They are telling me that their duty of care under the original contract ended when I made the second booking. However, as has been said, that flight was not until the morning and my original flight was still delayed by over 3 hours and I knew that was going to be the case (as they said so) so that is why I choose to rebook for the morning.
I suspect that you will not get very far through CS with this, it is very much a grey area. I would reiterate the advice to take this through an external channel. I would therefore now ask for a final decision letter/deadlock letter.
I think technically, they may be correct here and if it made it to small claims court, they would likely win, but you are likely to have more luck through an alternative method or if it doesn't make it to court through settlement.
Best of luck and do continue to let us know how you get on.