Dear House Transportation Committee,
Like Mr. Lagen I also am a United Airlines Million Miler Flyer. Like him I depended on the promises the company gave regarding my benefits. Had I known those promises were false I never would have continued to patronize the airline and in response to their actions I have not done so since they reneged on what they agreed to.
But the underlying fault, and the solution, lies with Congress. It was Congress that took away our right to pursue legal action. So please give travelers their rights back. Change the law so that when we are cheated, lied to or ripped off we have the right to seek redress in our state courts.