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Thread: Upgrade offer is higher than buying First outright
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Old Apr 30, 2017, 5:30 pm
  #86  
Syzygies
 
Join Date: Jun 2005
Location: NYC and SFO
Programs: UA 1MM (former 1K, Delta Platinum))
Posts: 1,244
Originally Posted by ManhattanMuse
The attempt by UA to gouge customers isn't surprising at all to me - it's just another symptom of a company that doesn't really care about customers - only money. As the CEO of a company I understand the drive for profits - what I can't understand is how UA seems to justify its actions towards its customers - no matter what.
A sentence from a recent feedback email I sent United:

I implore you to drop all strategies premised on taking advantage of customers as chumps; in the long run they are psychologically toxic.
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